Privacy Policy

1. Who We Are

Plum Secure Technologies ("PST," "we," "us," or "our") is a family-owned, veteran-operated IT services and cybersecurity company serving small businesses in Citrus County, Florida and surrounding areas. We provide managed IT support, cybersecurity protection, cloud backup, network setup, business email, and related technology services.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website at plumsecuretech.com, contact us, or use our services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

Information You Provide Directly

When you contact us, request a consultation, or submit a form on our website, we may collect:

• Contact information - your name, email address, phone number, and business name
• Service inquiry details - the type of service you're interested in and any message or question you provide
• Business information - details about your business, its technology environment, and support needs (shared during consultations or onboarding)
• Payment information - billing name, address, and payment card details when you purchase services (processed securely through Stripe; we do not store full card numbers)

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• Log data - your IP address, browser type and version, operating system, pages visited, time and date of your visit, and referring URL
• Device information - device type, screen resolution, and general location (city/region level) derived from your IP address
• Cookies and similar technologies - as described in the Cookies section below

Information from Third Parties

We may receive information about you from third-party tools and services we use to operate our business, such as our website platform (Odoo) and payment processor (Stripe). We only receive information that is necessary to provide our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries - we use your contact details to reply to messages, questions, and consultation requests
• To provide and manage our services - your business and contact information is used to deliver IT support, cybersecurity, and other services you've engaged us for
• To process payments - billing information is used to process payments for services purchased
• To communicate with you - we may send service-related updates, appointment confirmations, invoices, and important notices
• To improve our website and services - we analyze usage data to understand how our website is used and make improvements
• To comply with legal obligations - we retain and process certain information as required by law
• To protect our rights and prevent fraud - we may use information to detect and prevent fraudulent or unauthorized activity

4. How We Share Your Information

We do not sell your personal information. We may share your information in limited circumstances:

• Service providers - we work with trusted third-party vendors who assist us in operating our business (e.g., Stripe for payment processing, Odoo for CRM and website management). These providers are contractually required to protect your information and use it only for the purposes we specify.
• Legal requirements - we may disclose your information if required to do so by law or in response to a valid legal process (such as a court order or government investigation).
• Protection of rights - we may share information when we believe it is necessary to protect the rights, property, or safety of Plum Secure Technologies, our clients, or others.
• Business transfers - in the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction. We will notify you of any such change.

We require all third parties to maintain appropriate security measures and to use your personal data only in accordance with our instructions and applicable law.

5. Data Security

As a cybersecurity company, protecting your data is at the core of what we do. We implement industry-standard security measures to protect your personal information, including:

• HTTPS encryption for all data transmitted through our website
• Secure, access-controlled systems for storing client records
• Limited access to personal data on a need-to-know basis
• Payment processing through PCI-compliant providers (Stripe)
• Regular security reviews of our systems and practices

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately.

6. Data Retention

We retain your personal information for as long as is necessary to:

• Provide you with our services and maintain our business relationship
• Comply with our legal obligations (e.g., tax and accounting requirements typically require records to be kept for 7 years)
• Resolve disputes and enforce our agreements

When personal information is no longer needed, we securely delete or anonymize it. Contact and inquiry records from individuals who did not become clients are typically retained for no more than 3 years, after which they are deleted.

You may request deletion of your personal information at any time (see "Your Rights" section below). Please note that some information may be retained where required by law.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. A cookie is a small file placed on your device by a website.

Types of Cookies We Use

• Strictly necessary cookies - required for the website to function (e.g., maintaining your session). These cannot be disabled.
• Functional cookies - remember your preferences and settings to improve your experience.
• Analytics cookies - help us understand how visitors interact with our website (e.g., which pages are visited most). Data collected is aggregated and anonymous.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may affect website functionality.

We do not use cookies for advertising or to track you across third-party websites.

8. Your Rights & Choices

Depending on your location, you may have rights under applicable privacy laws, including:

• Right to access - request a copy of the personal information we hold about you
• Right to correction - request that we correct inaccurate or incomplete information
• Right to deletion - request that we delete your personal information, subject to legal retention requirements
• Right to opt out of marketing - unsubscribe from any marketing communications at any time by contacting us or using the unsubscribe link in emails
• Right to data portability - request your data in a structured, machine-readable format

California Residents (CCPA): California law grants additional rights, including the right to know what personal information is collected, the right to delete it, and the right to opt out of its sale. We do not sell personal information. To exercise your California rights, contact us using the information below.

To exercise any of your rights, please contact us at [email protected] or call +1 (352) 697-7586. We will respond to your request within 30 days.

9. Children's Privacy

Our website and services are directed at business owners and professionals. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at [email protected] and we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Plum Secure Technologies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes, we will provide a more prominent notice (such as a banner on our website or an email notification to known clients). We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.

12. SMS & Text Message Communications

Consent

By signing a service agreement, work order, or estimate with Plum Secure Technologies LLC, you expressly consent to receive SMS (text message) communications from us. These messages are related to your service and may include:

• Appointment confirmations, reminders, and scheduling updates
• Service status updates and job completion notifications
• Follow-up messages regarding your service or equipment
• Billing reminders and invoice notifications
• Responses to support requests you have submitted

Consent to receive SMS messages is not a condition of purchase or service. You may opt out at any time (see below).

Message Frequency & Rates

Message frequency varies based on your service activity. During an active project or support engagement you may receive up to 5 messages per week. Outside of active service periods, messages are limited to billing or appointment reminders.

Message and data rates may apply. Standard carrier rates apply depending on your mobile plan.

How to Opt Out

You may opt out at any time by replying STOP to any message from us. You will receive one final confirmation message and no further SMS will be sent, except where required for safety or legal purposes.

You can also opt out by contacting us at [email protected] or +1 (352) 697-7586.

Help

Reply HELP to any message for assistance, or contact us directly at [email protected].

No Third-Party Sharing for Marketing

We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes. Your number is used solely to communicate with you about your services with Plum Secure Technologies LLC.

Carrier Support

SMS is supported by all major US carriers. Carrier support may vary. We are not responsible for delayed or undelivered messages due to carrier issues.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out. We're here to help.